393 Game FAQ —
Your Questions, Answered Straight

No. Each player is allowed one 393 Game account only. Duplicate accounts — even with different details — breach our Terms and Conditions. If both accounts are detected, all accounts are permanently closed and balances forfeited. If you've forgotten your login details, use the Forgot Password link on the Login page or contact support@393game.net. Creating a second account to claim a bonus again is the most common reason for account closure — don't risk it.

You must be 18 years old or older to register and play at 393 Game. Age is verified during registration and may be verified again during the KYC (identity verification) process when you request your first withdrawal. Any account found to belong to a player under 18 is immediately suspended. This is a strict policy — no exceptions.

KYC (Know Your Customer) verification is required before your first withdrawal at 393 Game. Log in, go to Account Settings, and find the Verification section. You'll be asked to upload a clear photo of your CNIC (front and back) and a selfie holding the CNIC. Documents are reviewed by our team — the process typically completes within 24 hours on business days. Ensuring the name on your 393 Game account exactly matches your CNIC will speed up approval significantly.

Log in to 393 Game, go to Account Settings → Security, and select Change Password. Enter your current password, then your new password twice to confirm. If you've forgotten your current password, use the Forgot Password link on the Login page — a reset link is sent to your registered email address and is valid for 30 minutes. If you no longer have access to your registered email, contact support@393game.net with your username and registered mobile number.

Yes — JazzCash is one of the most popular deposit methods at 393 Game among Pakistani players. The process is identical to Easypaisa: go to Cashier, choose JazzCash, enter your PKR amount, and authorise the transaction in your JazzCash app. Funds arrive instantly. Your JazzCash number must match the mobile number registered on your 393 Game account. JazzCash deposits can also be done via USSD (*786#) if you don't have the app.

The minimum deposit at 393 Game is Rs 500 for Easypaisa and JazzCash. For bank transfer (IBFT), the minimum is Rs 1,000 due to bank processing minimums. Visa/Mastercard minimum is Rs 1,000. NayaPay and SadaPay minimums match the Easypaisa rate at Rs 500. There is no maximum deposit limit set by 393 Game, though your bank or wallet provider may have their own daily transfer limits that apply.

Easypaisa and JazzCash deposits are typically instant at 393 Game. If your deposit hasn't arrived after five minutes, check: (1) Your Easypaisa/JazzCash app to confirm the transaction completed successfully — look for a deduction in your balance; (2) The Cashier section in your 393 Game account for a "pending" transaction. If the money left your wallet but hasn't arrived in your 393 Game account after 30 minutes, contact support@393game.net with your transaction reference number. IBFT bank transfers can take up to 2 business hours depending on your bank.

Absolutely. Easypaisa and JazzCash work as standalone mobile wallets — no traditional bank account needed. If you have an Easypaisa or JazzCash mobile account (linked to your CNIC and phone number), you can deposit at 393 Game right away. NayaPay and SadaPay are also mobile-first wallets that work without a bank account. The majority of 393 Game's Pakistani players use mobile wallets rather than bank transfers.

The most common reasons for a delayed withdrawal at 393 Game are: (1) KYC not yet completed — your account needs to be fully verified before the first withdrawal; (2) Active wagering requirements on bonus funds — if you claimed a bonus, there's usually a wagering requirement that must be met before withdrawing those funds; (3) Large withdrawal amounts may require an additional manual security check; (4) Bank IBFT transfers have standard bank processing times. If your withdrawal has been pending for more than 24 hours without explanation, contact support@393game.net with your transaction ID.

The minimum withdrawal at 393 Game is Rs 1,000 for all payment methods. There is no fee charged by 393 Game on withdrawals, though your bank or mobile wallet provider may charge their own transfer fees for receiving funds. We recommend withdrawing to the same method you used to deposit, as this is the fastest route and avoids additional verification steps.

In-play (or live) betting means placing bets on a match that is already in progress. At 393 Game, live cricket markets update after every delivery — so you can bet on the outcome of the next over, whether the next ball is a wicket, the total runs in the current innings, and many more markets — all while the match is live. Odds change constantly during in-play betting to reflect what's happening on the pitch. This is especially popular for PSL and international cricket matches.

393 Game covers a wide range of sports beyond cricket, including football (domestic and international leagues), tennis, kabaddi, basketball, volleyball, table tennis and more. There is also a full esports book covering BGMI, CS2, Valorant, Dota 2 and League of Legends. Visit the Sports Betting and Esports Betting pages for the complete current list of available markets and events.

If a cricket match is abandoned without a result being reached, 393 Game follows standard industry rules: bets on the match result (win/lose/draw) are voided and stakes are returned to your PKR wallet. In-play bets placed before the abandonment are voided and refunded at the amount staked. Some markets (such as man of the match or top run-scorer) may be settled if a sufficient number of overs has been played for a result to stand — this is noted in the market rules visible before you place your bet.

Odds at 393 Game are shown in decimal format by default (e.g. 2.50). To calculate your potential payout, multiply your stake by the odds. If you bet Rs 1,000 at odds of 2.50 and win, you receive Rs 2,500 back (your Rs 1,000 stake plus Rs 1,500 profit). You can switch between decimal, fractional and American odds formats in your account settings. Decimal odds are the most straightforward format and the one most Pakistani players on 393 Game prefer.

393 Game offers a full real-money poker room with multiple formats: Teen Patti (the classic South Asian card game), Texas Hold'em (both cash tables and tournaments), Omaha, and short-deck variants. Tables are available 24/7 at a range of stake levels — from low-limit games suitable for new players to higher-stakes tables for experienced poker players. All games are played in PKR. Visit the Poker page for a full breakdown of available tables and current player numbers.

Yes. 393 Game uses a provably fair system for crash games. Before each round, a cryptographic hash of the crash point is published. After the round ends, the seed used to generate that result is revealed — you can independently verify that the crash point was not manipulated after your bet was placed. The verification method is explained in detail in the Provably Fair section within the crash games lobby. This is the same system used by leading international crash game providers.

VIP points at 393 Game do not expire as long as your account remains active. An active account is defined as one that has logged in and placed at least one bet in the previous 90 days. If your account becomes inactive for more than 90 consecutive days, accrued points may be reset. This is outlined in the VIP Club Terms. The best way to protect your points is simply to keep playing regularly — even small bets on cricket or a few hands of poker count as activity.

VIP tiers at 393 Game are reviewed quarterly. Your tier is set based on your points balance at the end of each quarter. If your points in the most recent quarter fall below the threshold for your current tier, your tier is adjusted downward accordingly at the next review. You will be notified in advance if a tier drop is upcoming so you have the opportunity to maintain your status through continued play. Full details of tier thresholds are on the VIP Club page.

Self-exclusion suspends your 393 Game account from all gaming activity for a minimum of 6 months. It cannot be reversed before the minimum period ends. To request self-exclusion, email support@393game.net with the subject "Self-Exclusion Request" from your registered email address, or contact us via live chat. Your remaining PKR balance will be returned to your verified payment method within 5 business days. This is a serious tool designed for players who need to step away completely — it is processed without judgment and without any attempt to dissuade you.

393 Game uses SSL encryption across the entire platform — your personal data, payment details and account activity are all transmitted securely. Payments are processed through established payment processors with their own security layers. Two-factor authentication (2FA) is available in Account Settings for an additional layer of account security — we strongly recommend enabling it. 393 Game never shares your personal data with third parties for marketing purposes. See the Privacy Policy for full details of how your data is handled.

393 Game support is available 24/7 through live chat (accessible from within your account after logging in) and by email at support@393game.net. Our support team handles queries in both Urdu and English. For general questions, live chat is the fastest option — most queries are resolved in under 10 minutes. For complex account issues or withdrawal disputes that require documentation, email is more appropriate. We aim to respond to all emails within 1 hour during normal hours, and within 4 hours during peak periods.

Try these steps in order: (1) Clear your browser cache and cookies, then reload; (2) Try a different browser or open an incognito/private window; (3) Check your internet connection — try switching between Wi-Fi and mobile data; (4) Restart your device; (5) Check if the issue is specific to one page or the whole site. If 393game.net is consistently not loading from your network, contact support@393game.net from a different connection and let us know your ISP (Zong, Jazz, Telenor, PTCL, etc.) — occasional connectivity issues at specific ISPs can affect access and our team can advise on solutions.

The 393 Game platform and website are in English. Our customer support team handles queries in both English and Urdu — you can write to us in Urdu in live chat or email and you will receive a response in Urdu from a team member who understands the language natively. We understand that many Pakistani players are more comfortable discussing account issues in Urdu, and we accommodate that fully.