393 Game serves Pakistani players from Karachi to Lahore and beyond — this privacy policy applies to all players regardless of their location within Pakistan.
Data Protection · Your Rights · Our Commitments
At 393 Game we take your privacy seriously. This policy explains exactly what personal data we collect, why we collect it, how we protect it, and what rights you have over your own information as a player in Pakistan.
Last updated: January 2025All data stored and transmitted through 393 Game is encrypted using industry-standard SSL/TLS protocols. Your PKR payment details, identity documents and account information are stored on secured servers.
393 Game does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your information stays with us and our operational service providers only.
You can request a copy of your data, ask us to correct inaccuracies, or request deletion of your account and associated records at any time by emailing support@393game.net.
Payment data shared with Easypaisa, JazzCash, NayaPay, SadaPay and banking partners is strictly limited to what is needed to process each individual transaction in PKR.
393 Game serves Pakistani players from Karachi to Lahore and beyond — this privacy policy applies to all players regardless of their location within Pakistan.
This Privacy Policy explains how 393 Game collects, processes, stores and protects the personal data of players and visitors who interact with our platform at 393game.net. It applies to all services provided by 393 Game including sports betting, cricket and PSL markets, crash games, poker, live casino, and all account management functions.
When you create an account at 393 Game, you trust us with your personal information. We take that responsibility seriously. This policy is written in plain, direct language so that every Pakistani player understands exactly what happens to their data — without having to wade through pages of legal language to find the parts that actually matter.
By using the 393 Game platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with how we handle personal data as described here, please do not create an account or continue using the service. If you have already registered and have concerns, please contact us directly before taking any action and we will do our best to address them.
We collect only what we need to run your account and process your PKR transactions. We protect it with proper security measures. We don't sell it. You can ask us about it, correct it, or request its deletion at any time. That's the core of it.
For the purposes of this Privacy Policy, 393 Game is the data controller — the organisation responsible for determining why and how your personal data is processed. 393 Game operates 393game.net under a valid gaming licence and is subject to the data protection requirements of that licensing jurisdiction.
All data-related enquiries, requests to exercise your rights, and formal privacy complaints should be directed to our Data Protection contact at: support@393game.net. Please use the subject line "Privacy Request" so the query reaches the correct team promptly.
393 Game collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories of data we hold and what each category includes:
| Data Category | What It Includes |
|---|---|
| Identity Data | Full name, date of birth, CNIC or passport number (when required for verification) |
| Contact Data | Mobile number, email address, city and province of residence |
| Account Data | Username, password (stored in hashed form), account preferences and communication settings |
| Financial Data | PKR transaction amounts, payment method references (Easypaisa/JazzCash wallet ID, last four digits of card), deposit and withdrawal history |
| Betting & Gaming Data | Bet history, game session records, stake amounts, winnings, active bonus status |
| Technical Data | IP address, device type, browser, operating system, session timestamps, connection provider |
| Usage Data | Pages visited, features used, clickstream data, time spent on specific sections of the platform |
| Communication Data | Support chat transcripts, email correspondence, player survey responses |
We do not collect full payment card numbers, CVV codes or PIN numbers at any point. Payment card transactions are processed by our PCI-DSS compliant payment partners and we receive only the tokenised reference necessary to process future transactions against the same card.
Financial data at 393 Game — including PKR deposits and withdrawals — is stored securely and never shared with any third party for commercial purposes.
393 Game collects personal data through several channels:
393 Game processes personal data only for specific, legitimate purposes. We do not process your data for any purpose beyond what is described below without obtaining your explicit consent first:
If you have opted in to marketing communications from 393 Game, we will send you information about promotions, new features, tournaments and offers relevant to Pakistani players. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by updating your communication preferences in your account settings. Unsubscribing from marketing does not affect operational communications such as transaction confirmations and security alerts.
393 Game does not sell, rent or trade your personal data. We share data only with the categories of third parties listed below, and only to the extent required for the specific purpose stated:
393 Game never provides your data to advertisers, data brokers, or other commercial third parties. Any service provider with access to 393 Game player data is bound by a data processing agreement that restricts them to using data only for the specific purpose for which it was shared.
393 Game retains personal data for as long as is necessary for the purpose for which it was collected, subject to any legal or regulatory minimum retention requirements. The table below gives an overview of our standard retention periods:
When the retention period for any category of data expires, 393 Game securely deletes or anonymises that data in a way that prevents it from being linked back to any individual player.
393 Game uses a combination of technical, organisational and physical security measures to protect player data from unauthorised access, loss, alteration or disclosure. These measures include:
No digital system can guarantee absolute security. We encourage all 393 Game players to use a strong, unique password for their account, enable two-factor authentication, and to notify us immediately at support@393game.net if they suspect their account has been compromised.
Cricket betting data at 393 Game — including your bet history and live session data — is protected under the security measures described in Section 8.
As a player at 393 Game, you have the following rights over your personal data. To exercise any of these rights, contact us at support@393game.net with the subject line "Privacy Request" and your account username. We will respond within 30 days:
Request a copy of all personal data 393 Game holds about you in a clear, readable format.
Ask us to correct any inaccurate or incomplete personal data held in your account at 393 Game.
Request deletion of your personal data, subject to legal retention obligations that may prevent full deletion in certain cases.
Ask us to suspend processing of your data while a dispute or accuracy query is being resolved.
Receive a machine-readable export of your personal account data, which you can transfer to another platform or service.
Object to processing based on our legitimate interests, including profiling for personalised promotions. You can opt out of marketing at any time in your account settings.
Some personal data — particularly identity verification records and financial transaction history — must be retained for a minimum period under our gaming licence and anti-money laundering obligations regardless of your request. In these cases, we will explain exactly what we are required to retain and for how long, and we will restrict processing of that data to the minimum necessary for legal compliance.
393 Game uses cookies and similar technologies (local storage, session tokens) on 393game.net. Cookies are small files placed on your device that help the platform function correctly and allow us to understand how players use the site.
Strictly necessary cookies — required for the platform to function. These include your session login token, security tokens, and your PKR currency preference. You cannot opt out of these cookies without effectively preventing the platform from working for you.
Performance cookies — collect anonymous data about how pages are used, which features are most popular, and how long sessions last. This data helps 393 Game improve the platform experience for Pakistani users. These cookies do not identify you individually.
Functional cookies — remember your preferences such as display language, odds format and notification settings so you don't have to set them again each visit.
393 Game does not use third-party advertising cookies or cross-site tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings at any time. Note that disabling non-essential cookies may affect some platform features.
The 393 Game platform is strictly intended for adults aged 18 years or above. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If we become aware that an account was created by or for a minor, that account will be immediately suspended and any personal data associated with the minor will be deleted as soon as technically possible, subject only to any legal reporting obligations that may apply.
If you are a parent or guardian and believe that a minor in your care has created an account at 393 Game, please contact us immediately at support@393game.net. We will prioritise the investigation and ensure the account is closed and data handled appropriately.
We encourage parents and guardians to use parental control software to prevent minors from accessing gambling websites, including 393 Game.
393 Game may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or product changes. When we make material changes, we will:
For minor, non-material changes (such as clarifications of existing practices or corrections of typographical errors), we may update the policy without direct notification but will always update the date at the top. Your continued use of 393 Game after the effective date of an updated policy constitutes your acknowledgement of the changes.
We recommend reviewing this Privacy Policy periodically — particularly if you are making changes to the personal data or payment methods associated with your account.
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a privacy concern, please get in touch with the 393 Game data protection team through the following channels:
We aim to acknowledge all privacy requests within 24 hours and to provide a full response within 30 calendar days. If your request is complex, we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30 days expires.
If you are not satisfied with how 393 Game has handled your privacy concern, you have the right to escalate your complaint to the data protection supervisory authority in the jurisdiction under which 393 Game is licensed. Contact details for the relevant authority are available upon request through our support team.